09:45 - Arrivals
10:15 - Welcome
10:30 - Tracking growth within convenience Flora Zwolinski Senior Insight Manager - Lumina Intelligence
Using the latest shopper data, Lumina Intelligence will be exploring the top-line consumer trends within the convenience market, analysing how consumers continue to engage with the channel and what convenience stores can do to deliver value to their customers.
11:00 - Creating an exciting in-store activation Host - Ed Sibley - Lumina Intelligence
Paul Stone - Oxford Road, Spar
Harj Dhasee - Morrisons Daily
How have retailers created an engaging store to attract customers in the face of a cost of living crisis and changing legislation. We hear from retailers that have evolved their stores to provide an attractive proposition for shoppers despite the introduction of legislation such as HFSS.
11:30 - Fighting back against the cost of living crisis Host - Aidan Fortune, Convenience Store
Surjeet Singh Notay - Notay’s Convenience Store
Sue Nithyanandan - Costcutter Epsom
Aman Uppal - One Stop Mount Nod
The cost of living crisis is hitting consumers hard but there are some categories that are thriving in face of economic uncertainty. This panel session will cover some of the categories that continue to thrive despite the cost of living crisis and examine how retailers are providing value and support to their customers, with help from suppliers.
12:00 - The Premier Approach
Host - Sarah Britton, Convenience Store
Mandeep Singh, Singh's Premier
We sit down with Convenience Retailer of the Year 2022 Singh’s Premier, Teynham with owner Mandeep Singh to discuss the changes he made to the store, what sets it apart from the competition and what he’s got planned for the business.
12:30 - Growing in retail Colm Johnson - Retail Managing Director - BookerNeil Jewsbury - Director of Trading - Booker
Booker's Colm Johnson and Neil Jewsbury discuss successful growth in retail in today's economic climate.
13:00 - Lunch & Networking
13:50 - Looking ahead to the new National Lottery
Host - Aidan Fortune, Convenience Store
Katharine Challinor - Director of Retail Allwyn UK
New hands are on the reins at the National Lottery following the awarding of the much sought-after licence to Allwyn UK. What does this mean for the National Lottery moving forward? What changes can retailers expect to see come February 2024? We hear from director of retail Katharine Challinor as Allwyn UK outlines its plans for the National Lottery.
14:20 - Keeping compliant: the impact of current and future legislationHost - Ronan Hegarty, The Grocer
James Lowman - ACS
James Bielby - FWD
Mo Razzaq - Premier
One of the biggest headaches for retailers is making sure they remain compliant with legislation that affects their stores. This session will look at the regulations currently affecting their businesses as well as legislation that is coming down the road that retailers need to be aware of. Our panel will be discussing how to remain compliant and what they can do to prepare, as well as looking at the impact of the Deposit Returns Scheme which is expected to be introduced to Scotland next year, covering its implementation, effect on the entire supply chain, and if the rest of the UK can learn any lessons from the process.
14:50 - Attracting and retaining staff in the convenience sector Nick Speight MBE, Culture & Colleague Experience Director Co-op
Staff acquisition and retention is hindering growth within the convenience sector. This session will look at how the Co-op has introduced initiatives to support their staff and keep them engaged.
15:20 - Power and responsibility: The growth of the vape category Host - George Nott, The Grocer
Chris Kelly - Phoenix 2 Retail
John Dunne - UKVIA
Amit Puntambekar - Ash's Shop
Trudy Davies - Woosnam & Davies News
Dee Sedani - One Stop
The vape category has exploded in the UK, driven by its presence in the convenience channel. In this session, industry experts, retailers and key brands will discuss the future of the category – if it can sustain this growth and how the battle to remain responsible could jeopardise its future success.
15:50 - Keynote: Getting closer to your customer
James Gilbert - Head of Insight - Punch Pubs
Brad Garner - Senior Insight Manager - Punch Pubs
The UK Pub market is currently worth £23.1bn with 42,519 outlets and in order to remain competitive, pubs have to innovate at pace, with customer service, loyalty and experience at the heart of their offer. There is an obvious synergy with the pub and convenience sector, with both playing a key role in local communities. We are delighted to be joined by Punch Pubs who will share their latest insight into “guests” and how they get closer to the customer.
16:30 - After Conference Drinks
Please note the programme may be subject to modifications and speakers are subject to change.